Digital downloads
File delivery
Your files will be available to download once payment is confirmed.
Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept returns and exchanges
Just contact me within: 14 days of delivery
Ship items back to me within: 21 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Frequently Asked Questions
Returns and exchange details
I will gladly refund the price of the item purchased if the item is not to your liking and if it is returned to me unused/undamaged.
Please carefully read the descriptions prior to purchasing and ask questions if you are not sure that the item meets your needs.
If you change your mind about an item purchased, please let me know as soon as possible. I will not refund shipping if I have already purchased the shipping label for your package or the package has been mailed. This would mean that I take a loss for the shipping amount, as the shipping price has already been spent. I do not get a refund from the post office.
Shipping policies
I prefer to ship priority, which includes insurance, and also provides my customers with reasonable shipping times.
I, or Etsy, send tracking numbers for your convenience in keeping up with your package's arrival in a timely manner. Please don't wait a week or more after the expected date before contacting me about your missing package. It is not legally my responsibility to track down a package that the post office has lost. I do attempt to do everything on my end to help find it as a courtesy to my customers, but I do wholeheartedly appreciate my customers who join me in the search. It makes them that much easier to find.